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Return Policy

Here's how you can make a return:

If the size of the item does not fit you or you simply did not love it as much as you hoped you would, you can simply return it.
Onlinemarkat offers a store credit system for items you wish to return. This falls under our Terms and Conditions which can be found here:

  (i)  the products are received into our warehouse within: 14 days from delivery (As documented by relevant courier)

 (ii)  the products are not worn, used, washed or damaged;

 (iii)  the original tags/labels/original hygiene sticker(s) are attached; Unfortunately we can't accept returns for any items that show signs of being worn around 

(iv)  you did not request return to same order before as returns are only accepted once for the same order; and

(v)  you have completed the online Return Form to authorize your return.

Complete the online Return Form  after you receive the order to authorize your return and send you an address to return the item to.

Fill Out Returns Form Here!


All returns will go through an assessment once they arrive at our warehouse, and we may refuse any returns that don’t meet the above conditions

How do I return something?

Just complete the Returns Form here and send the item/s back to us at the address that will be sent to you by email after approving your request

Please include a note with your name and your order number to ensure your return can be identified when it arrives.

In line with our Terms and Conditions, all postage costs for returns must be covered by you. We recommend using a trackable postage service (Aramex or DHL). That way you can make sure your gear is safely on its way to us!

The products are your responsibility until they reach our office, so please ensure everything is packed securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, Onlinemarkat cannot be responsible for lost parcels that were not sent by trackable / insured post.

How will my money be refunded?

We will refund you on a coupon code that will be sent by email and valid for 12 months of issue date minus restocking fees ($35) for each item returned 

How long does it take for returns to be processed?

Once we’ve received the gear back at our warehouse, please allow 2–5 business days for your return to undergo a quality check, and for your request to be fully processed. Once we’ve checked your return comply with our terms and conditions, you will receive an email notification from the Customer Experience Team letting you know if the return has been accepted.

Anything else I need to know?

  • Store credits are valid for 12 months from issue
  • For returns you will get your money back on a coupon code as store credit minus restocking fees ($35) for each item returned 

What if you guys sent me a wrong item?

We're super sorry! When we ship an order to a customer, before we pack our orders, they are inspected by our quality control team.  We have an incredible record of shipping perfect items; however human error does exist. So If we sent you an item that isn't quite right, please contact us and we'll do everything we can to put a smile back on your dial.

Can I return sale items if it doesn't fit or I change my mind?

Nope :( Sale items can only be returned if they were sent to you in a wrong color, size or have been broken.

can I cancel my order?

Our order processing system is automated and therefore cannot be cancelled upon ordering. 

How long does it take for returns to be processed?

Once we’ve received the item back at our warehouse, please allow 2–5 business days for your return to undergo a quality check, and for your request to be fully processed. Once we’ve checked and found that everything is okay, you will receive an email notification from the Customer Experience Team letting you know if the return has been accepted.

Special Exceptions
There are several products that cannot be returned unless they have defects, such as: Discounted items, Evening Dresses if supplier does not accept returns, accessories, personalized products and pajamas or altered products.

The above Returns Policy sets out the terms and conditions of return of products purchased from onlinemarkat (referred to as onlinemarkat,onlinemarkat.com, weour, or us). In addition to this Policy, all products purchased from us are subject to our Terms and Conditions of sale

 

 

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