Serena Square Shoulder Dress

We offer Free worldwide shipping on all orders over $499. Shipping costs $45 for all orders below that value. 

Processing Time• Orders are processed within 2-3 business days before shipping.

Shipping Time & Delivery• Once shipped, delivery takes 3-5 business days, depending on the destination.

• Total estimated delivery time: 7-9 business days from the date of purchase. 

• Depending on the items purchased, your order may arrive in multiple packages as we ship from USA and Vietnam.

Important Notes: • During holidays, delivery times may be slightly longer due to shipping carrier delays.

 •In case the dress is a pre-order item, the brand may also require a few extra days for production before dispatching the order. 

We want you to shop with confidence 🤍
Returns are accepted within 7 days of delivery for unworn, unaltered items with original tags.

We accept returns within 7 days of delivery for unworn, unaltered items with original tags, shipped via DHL only.

All approved returns are issued as store credit after inspection.

Custom, altered, sale items, or returns shipped outside our guidelines are not eligible for return or exchange.

How can I request a return?

A. Submit a return request using the link 

B. You will be redirected to the orders list that you have created on our website

C. Click "Request Return" under the order you want to return.

D. Submit your return request after choosing the reason for the return.

 If your order is eligible for a return, we will send you an approval email within 48 hours.

We offer two easy return options, both using DHL only to ensure fast and secure delivery:

Option 1: Ship It Yourself

• Send your return using DHL
• We’ll provide the correct return address (USA or Vietnam)
• Share your DHL tracking number with us within 48 hours of approval
• Return shipping and any customs fees are covered by the customer

Option 2: Let Us Handle It
• Request a prepaid DHL return label through our return portal
• The return cost will be shown clearly and deducted from your store credit