Style N0640 by NOUR FATHALLAH

Acceptable reasons for returns include sending you a wrong item, a wrong size, damages, and/or fabric issues. 

All returned items must have the original tags attached and must be in unworn condition with no stains, marks, or signs of wear.

You have 5 days from the date of receipt to request a return the items to us.

How can I request a return?

A. Submit a return request using the link 

B. You will be redirected to the orders list that you have created on our website

C. Click "Request Return" under the order you want to return.

D. Submit your return request after choosing the reason for the return.

2- If your order is eligible for a return, we will send you an approval email within 48 hours containing the return label. We’ll let you know the exact cost as soon as it’s created—so you’re always fully informed.

3- Print the label and send the returned order to us.

4- Upon receiving your returned order at our warehouse, we will email you a confirmation and process one of the following options depending on the brand's decision—whether that’s store credit, an exchange, or a refund.

Important Notes:
1-Orders cannot be canceled once they are received by our team, as we immediately begin preparing the order and coordinating with the brand.

However, in certain exceptional cases — depending on the type of dress and the brand — a return may be accepted. In such cases, 28% of the item’s value will be deducted, and the remaining amount will be refunded to your bank account within 14 business days.

2-Color shades may appear slightly different between the images shown on our website and the actual item received. This can be due to lighting during photography or variations in screen display settings (such as phones, laptops, etc.). For some photographs, filters are used by the brands in the photos, different types of lighting could be applied. In such cases, slight color differences are not considered a valid reason for return or exchange.

3- Please note that the light shedding of sequins is considered normal for evening gowns embellished with sequins and is not regarded as a manufacturing defect. This is due to the delicate nature of such designs and the movement they are intended to allow. Therefore, limited sequin shedding is not eligible for exchange or return.

4- If store credit issued from a previous return is used to place a new order, the new order paid with this credit is not eligible for return or exchange under any circumstances.

Tip : Have someone help you measure yourself for more accurate results. Wear the same shoes and undergarments that you will be wearing to your event.

We clean up after ourselves.

Ecommerce deliveries have a carbon footprint. That's why we support cutting-edge companies that remove carbon from the air.

Together, participating businesses have…

• Removed more than thousands of tonnes of carbon from the atmosphere
• Provided carbon-neutral shipping for more than millions of orders

Here's how it works: For every order we receive, a formula is used to calculate the estimated shipping emissions. Based on those estimates, a portion of our revenue goes to carbon removal companies that have been vetted by scientists from Carbon Direct. Those companies use that money to remove however much carbon our shipments created. Any extra funds go toward the further development of carbon removal technologies.

Let's meet a few of the companies removing carbon from the sky.

Grassroots Carbon

DroneSeed