Frequently Asked Questions

Open the product page, select your size and colour, review the preparation time, then add the item to your cart and complete checkout. Check the size guide and return conditions before paying.

Availability can change and orders are subject to acceptance. If an ordered item becomes unavailable, our team will contact you with the available options, which may include an alternative item or a refund for the unavailable item.

Items available as Ready to Ship are identified on their product pages. Other items may need preparation or production before dispatch. For pre-orders and custom-made items, review the product-specific details and preparation estimate before ordering; contact us if anything is unclear.

Preparation time is separate from shipping time. Pre-orders, custom-made items and altered items are excluded from our standard return and exchange policy.

Orders cannot be cancelled once received by our team, as preparation and coordination with the designer begin immediately. Contact us as soon as possible about a change request; changes cannot be guaranteed.

In certain exceptional cases, depending on the dress and designer, a cancellation or special return may be approved in advance. Only if that exception is approved, 30% of the item’s value is deducted and the remaining eligible amount is refunded to the original payment method within approximately 14 business days. This exception does not apply to all orders or create an automatic cancellation or return right. Product exclusions, including custom-made, pre-order and altered items, remain subject to the Return Policy.

Use the size chart for the specific product you are ordering. Measure your bust, waist and hips with a flexible measuring tape, then compare your measurements with that chart. Measure around the fullest part of your bust and hips, and the narrowest part of your waist.

For the illustrated steps, see our measurement guide. If you need help, contact us before ordering with the product link and your measurements.

Check all three measurements against the chart for that product. If they fall across different sizes, contact us before ordering with your bust, waist and hip measurements and the product link. Ask for guidance for that specific design rather than relying only on your usual clothing size.

Please confirm your choice before paying, as return eligibility depends on the item and designer.

Contact us before ordering to check whether the designer offers your requested adjustment for that specific dress. Any availability, cost and preparation time must be confirmed for the item before you proceed.

Custom-made, customised and altered items are excluded from standard returns and exchanges. Review the Return Policy before requesting a change.

Orders are dispatched from designer or brand inventory, and the origin depends on the item. Dispatch locations include the United States and Vietnam. Items in one order may come from different locations.

Select your delivery country and address at checkout to see the shipping options available for your order. If your destination is not available, or no shipping option appears, contact us before ordering to confirm whether delivery can be arranged.

First, allow for the preparation time shown on the product page. It varies by item and designer. Shipping time begins after dispatch and is added to preparation time.

• CHIC AND HOLLAND: free DHL Express, approximately 5 business days after dispatch to supported destinations, including the United States.
• Other brands, US delivery from US inventory: UPS only, approximately 2–5 business days.
• Other brands, US delivery from outside the US: DHL Express approximately 5 business days, or UPS/Aramex approximately 9–12 business days.
• Other brands, Gulf countries, Jordan and European countries: DHL Express approximately 5 business days.

For other routes and available services, review the Shipping & Delivery page and the options at checkout. All timeframes are estimates; customs, carrier operations, holidays and other disruptions can affect delivery.

CHIC AND HOLLAND items include free DHL Express shipping to supported destinations, including when the cart total is below US$499.

UPS shipping is free to supported destinations on eligible items when the total cart value is US$499 or more, even when your cart includes items from different brands. The threshold applies to the whole cart, not separately to each brand. Handbags and Tops/Bottoms are excluded from free shipping and retain their applicable shipping fees, even when the total cart value is US$499 or more. Available delivery methods and any applicable charges are shown at checkout.

A new order paid with store credit from a previous return has shipping charges calculated at checkout. Free shipping on the original purchase does not cover the return shipment. See the shipping details and Return Policy.

Tracking information is provided after your order is shipped. Use your shipment details on our Track Order page to follow its progress.

Orders containing items with different preparation times or dispatch locations may arrive in separate parcels. If you receive more than one tracking number, check each shipment separately. Contact us if you need help understanding your order’s status.

If you need an item by a particular date, contact us on WhatsApp before ordering with the product and event date. Our team will check the designer’s availability and available options. Expedited preparation is not guaranteed unless our team confirms it.

For an existing shipment, check the latest tracking update and contact us with your order number if you need assistance. Delivery estimates can be affected by customs, carrier operations, weather, holidays and regional disruptions.

Our listed payment methods include Visa, Mastercard, Apple Pay and Google Pay. The methods available for your order are displayed at checkout. Complete payment using one of the options shown there and review the final amount and currency before confirming.

Tabby is listed as an available payment option for Saudi Arabia and the UAE. If it appears at checkout for your order, select it and review the provider’s payment schedule, eligibility requirements and terms before proceeding. The options shown at checkout apply to your order.

For international destinations, customs duties, import taxes and related fees are the recipient’s responsibility unless their inclusion is expressly stated at checkout or a specific regional arrangement applies. Review the information for your destination before paying.

Our published customs arrangement for Saudi Arabia provides coverage of customs duties and taxes. If DHL sends you a duty-payment request for a Saudi delivery, forward the message to our team on WhatsApp so we can handle it. Contact us before ordering if the arrangements for your destination are unclear.

Submit a return request within 5 days of delivery. Eligible items must be unworn, unaltered and in their original condition with all original tags. Every request is reviewed and requires designer approval; submitting a request does not guarantee acceptance.

Exclusions include custom-made, pre-order, customised or altered items; sale or final-sale items; orders paid with store credit from a previous return; and excluded brands. Currently excluded brands are AMARRA, TARIK EDIZ, LINH NGA, Joséphine, MIRER, Margée Atelier and ARTI APPAREL.

Other conditions and exclusions apply, including to late or unapproved returns. Review the full Return Policy before ordering or returning an item.

Approved standard returns receive store credit only, issued within approximately 9 business days after the item has been received, inspected and approved. We do not offer direct exchanges.

For a different size or colour, first return an eligible item with approval. Once credit is issued, you may place a new order, subject to availability. Shipping is calculated at checkout for the new order, and orders placed using credit from a previous return are not eligible for return or exchange. Any specifically approved cancellation or special-return exception follows the separate conditions described under order cancellations.

Submit your request through our Return Portal within 5 days of delivery. Wait for approval and the exact return address before sending anything. The return address can vary by item and designer.

You arrange and pay for approved return shipping, including any related duties, taxes and fees. We do not provide prepaid return labels. Use the carrier and address permitted in your approval instructions and the Return Policy, and provide the tracking number within 48 hours of approval. The return remains your responsibility until delivered to the approved address.

Contact Customer Care as soon as you notice the problem and explain it with your order number. Keep the item in its received condition and retain its tags while the issue is reviewed. Do not send the item back before receiving approval and return instructions.

If you are requesting a return, submit the request within the 5-day window. Return eligibility and the available resolution are reviewed under the Return Policy. Minor colour differences and light sequin shedding are described separately in that policy and do not automatically qualify an item for return.