Shipping & Delivery

At ONLINEMARKAT, we work with designers and brands from around the world. Because each designer has a different preparation process, processing times may vary from one item to another.

Processing Time

The estimated processing time for each item is clearly displayed on its product page before you add the item to your cart and complete your purchase.

Some items are Ready to Ship and will be clearly marked as such on the product page. Other items require additional processing time before they are ready to be dispatched.

Please make sure to review the processing time shown on the product page before placing your order.

If your order includes multiple items with different processing times, items may be shipped separately or once they are ready, depending on availability and shipping arrangements.

Need Your Order by a Specific Date?

If you have an urgent event or need your order by a specific date, please contact us via WhatsApp before placing your order.

Our team will contact the designer directly to check whether your requested timeframe can be accommodated and will assist you with the available options.

Please note: Requests for expedited preparation are subject to the designer’s availability and cannot be guaranteed unless confirmed by our team.

Contact us on WhatsApp: https://wa.me/971502254306

Shipping Time

Once your order is ready and has been dispatched, the delivery timeframe depends on the shipping method selected at checkout.

CHIC AND HOLLAND: Free DHL Express shipping worldwide, with an estimated shipping time of 5 business days after dispatch. This applies to all destinations, including the United States. Preparation and pre-order production time are separate.

Other brands: For destinations other than the United States, our estimated shipping times are:

• DHL Express to Gulf countries, Jordan and all European countries: 5 business days after dispatch.

• UPS / Aramex: approximately 9–12 business days

Processing time and shipping time are separate. The shipping estimates above begin after your order has completed processing and has been dispatched.

Shipping to the United States

For brands other than CHIC AND HOLLAND, delivery to a US address depends on where the item is dispatched from:

• Items shipped from within the United States: UPS only, 2–5 business days after dispatch. DHL is not available for this route.
• Items shipped from outside the United States: DHL Express, 5 business days after dispatch; or UPS/Aramex, 9–12 business days after dispatch.

These shipping times do not include the item's preparation or pre-order production time.

Shipping Costs

We offer free UPS shipping to supported destinations for eligible items when the total cart value is $499 or more, including carts containing items from different brands. Handbags and Tops/Bottoms are excluded from this free-shipping offer and follow the separate rates below.

For eligible items from other brands, UPS shipping costs $85 when the total cart value is $200 or less, and $60 when it is above $200 but below $499.

DHL Express shipping costs $129 where this service is available, except for CHIC AND HOLLAND items.

Handbags: shipping costs $24 to the United States and $50 to other supported destinations. These rates apply regardless of the $499 free-shipping threshold.

Tops/Bottoms: shipping costs $30. These items are excluded from the $499 free-shipping offer.

CHIC AND HOLLAND items always include free DHL Express shipping worldwide, even when the total cart value is below $499.

Important Shipping Information

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs clearance, carrier operations, weather conditions, holidays, transportation disruptions, regional events, or other circumstances beyond our control.

Depending on the items purchased, your order may arrive in multiple packages, as products may be dispatched from different locations.

Once your order has been shipped, you will receive tracking information so you can follow your shipment.

Responsibility After Shipment

Once an order has been handed over to the shipping carrier and a tracking number has been issued, the shipment is handled by the selected carrier.

ONLINEMARKAT remains available to assist you with communication with the shipping company whenever necessary.

Customer Acknowledgment

By placing an order with ONLINEMARKAT, you acknowledge that you have reviewed the processing time displayed on the product page and understand that processing and shipping times are separate.

All processing and delivery timeframes provided on our website are estimates and may be affected by circumstances outside the reasonable control of ONLINEMARKAT.