If you are not 100% satisfied with item (s) you have received from onlinemarkat.com, you can easily return them!
30 Days Returns
You have 30 days from the date of receiving your order to get your order back to us!
How do I return my order ?
1- Submit a return request by clicking here
2- If your order is eligible for return, we will send you approval email within 48 hours contains the return address that you will return the order to.
3- Send the returned order back to us with any carrier that you prefer.
4- Once your returned order received our warehouse we will send you a confirmation email with a store credit coupon code that you can use it anytime.
Anything else I need to know?
- Our order processing system is automated and therefore orders cannot be cancelled upon ordering.
- The returned products should be not worn, used, washed or damaged and the original tags/labels/original hygiene sticker(s) are attached, otherwise, return will be refused and no refund will ne issued.
- In line with our Terms and Conditions, all postage costs and taxes for returns must be covered by you. We recommend using a trackable postage service. That way you can make sure your gear is safely on its way to us!
The products are your responsibility until they reach our office, so please ensure everything is packed securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, Onlinemarkat cannot be responsible for lost parcels being returned.
Are there any items that I cant return?
There are few products that cannot be returned unless they have defects:
1- Final discounted & seasonal discounted items.
2- Evening gowns.
4- customized designs (Onlinemarkat designs with size 44 EU / XX LARGE and above) as those sizes are only made by order.
5- Orders placed using store credits are not eligible for returns