Exchange And Return Policy
If you are not 100% satisfied with item (s) you have received from onlinemarkat.com, you can easily return them!
Onlinemarkat offers a refund within 48 hours to your account as store credit for items you wish to return. This falls under our Terms and Conditions which can be found here:
(i) the products are received into our warehouse within: 14 days from delivery (As documented by relevant courier)
(ii) the products are not worn, used, washed or damaged and the original tags/labels/original hygiene sticker(s) are attached
(iv) you have completed the online Return Form to authorize your return.
How do I return something?
Just complete the Returns Form here and send the item/s back to us at the address that will be sent to you by email after approving your request
How will my money be refunded?
Onlinemarkat offers a refund within 48 hours to your account as store credit for items you wish to return
Express Refund Service is available for our dedicated Customers.
Anything else I need to know?
- Store credits are valid for 12 months from issue
- For returns you will get your money back on a coupon code as store credit
- Exchange service is not available
Can I return final clearance, sale or discounted items if it doesn't fit or I change my mind?
Nope :( Sale, on offer and seasonal discounted items can only be exchanged if they were sent to you in a wrong color, size or have been broken.
can I cancel my order?
Our order processing system is automated and therefore cannot be cancelled upon ordering.
Cost of Returning Your Goods
You will need to pay for any postage fees involved in posting the items you wish to return, our warehouses are located in Italy, USA, Turkey and China. returnable address that we provide you with depends on the item you want to return.
Onlinemarkat will not be liable for loss of parcels being returned.
We recommend sending items you wish to return via trackable post. To protect yourself from loss, we strongly advise the use of an insured and trackable service to return your goods as these items remain the property of the customer until an email confirmation is sent to acknowledge our receipt of the item(s).
if we do have your parcel sent back to us, all shipping costs (along with any duties and taxes charged on that parcel) will be charged to your nominated account, cost is largely dependent on the weight of your parcel and applicable duties fees. Carrier Company will provide full details outlining all applicable charges being billed to you upon receiving the parcel back at returnable address country.
There are few products that cannot be returned unless they have defects,
1- Discounted items
2- Evening Dresses if designer house does not accept returns
3- accessories and shoes.
4- customized designs (Onlinemarkt designs with size 42 EU / X LARGE and above) as those sizes are only made by order.
5- Orders placed using store credits are not eligible for returns